Privacy Policy

Privacy Policy

1. Who we are

HyperDriveDialers (“we”, “us”, “our”) provides outbound calling and business process outsourcing services to corporate clients.

HyperDriveDialers is operated by a UK-registered business and acts as either:

• a data processor on behalf of its clients, or

• a data controller where we collect data directly.

For privacy-related enquiries, contact:
info@hyperdrivedialers.com

2. What data we collect

Depending on the context, we may collect or process:

• Business contact details (name, job title, company, email, phone)

• Call metadata and call recordings (where applicable)

• Website enquiry data

• Technical data (IP address, browser type, device data)

We do not knowingly collect sensitive personal data unless contractually required and lawfully permitted.

3. How we use personal data

We process data to:

• Deliver outbound calling services

• Manage client relationships

• Respond to enquiries

• Improve service quality

• Comply with legal obligations

All processing is carried out under appropriate contractual and technical safeguards.

4. Legal basis for processing

We rely on one or more of the following lawful bases:

• Legitimate interests

• Contractual necessity

• Legal obligation

• Consent (where required)

5. Data processing on behalf of clients

Where we process personal data on behalf of clients:

• We act as a data processor

• Our clients act as data controllers

• Processing is governed by a Data Processing Agreement (DPA)

Clients are responsible for ensuring lawful data collection.

6. International data transfers

Our delivery teams may operate outside the UK/EU.

Where data is transferred internationally, we ensure:

• Appropriate safeguards are in place

• Contractual protections are applied

• GDPR-compliant transfer mechanisms are used

7. Data retention

We retain data only for as long as necessary to:

• Fulfil contractual obligations

• Meet legal requirements

• Resolve disputes

Call recordings and operational data are retained in accordance with client agreements.

8. Your rights

Under UK GDPR, individuals have the right to:

• Access personal data

• Rectify inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Data portability

Requests should be sent to:
info@hyperdrivedialers.com

9. Security

We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, or misuse.

10. Contact

For privacy questions or complaints:
info@hyperdrivedialers.com

If unresolved, individuals may contact the UK Information Commissioner’s Office (ICO).